Debt Collection 101: Episode 65 – Interviews at the ACA Fall Forum

Last week, Arbeit hopped on a plane to the Windy City for the 2018 ACA Fall Forum. In addition to learning a ton and reconnecting with everyone, we wanted to find out a few things from ACA conference attendees. So, we walked around with a notepad and asked the following questions:

  • What is your favorite thing about the collections industry?
  • What is the most challenging part about the collections industry?
  • What do you think is the best way to motivate agents?
  • What is most important to you when considering contact software?

Thanks to a few willing participants, we gathered some data and we’re sharing it this week on Debt Collection 101!

Looking for more crowd sourced data? Check out some of our other data-centric episodes: Why Your Agency Needs to Get Rid of the 3-Second Pause and The Importance of Debt Surveys and Reviews (And How to Use Them).

Emily Faracca

Emily is the content creator at Arbeit. She is an aspiring gardener, enjoys bike rides through her neighborhood, and is a big fan of a good cocktail. As much as she loves her hometown of Buffalo, N.Y., she absolutely loves to travel, and at the top of her bucket list is a trip to Sicily, where she still has living relatives.

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