Last week, Arbeit hopped on a plane to the Windy City for the 2018 ACA Fall Forum. In addition to learning a ton and reconnecting with everyone, we wanted to find out a few things from ACA conference attendees. So, we walked around with a notepad and asked the following questions:
- What is your favorite thing about the collections industry?
- What is the most challenging part about the collections industry?
- What do you think is the best way to motivate agents?
- What is most important to you when considering contact software?
Thanks to a few willing participants, we gathered some data and we’re sharing it this week on Debt Collection 101!
Looking for more crowd sourced data? Check out some of our other data-centric episodes: Why Your Agency Needs to Get Rid of the 3-Second Pause and The Importance of Debt Surveys and Reviews (And How to Use Them).