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Effective Debt Collection & Workplace Communication Blog

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Agent Answering an Incoming Call on a Business Phone System

Skills & Qualities of a Top Performing Debt Collector

A debt collection agency owner shares both the innate qualities and learned skills he sees most commonly in his top performing debt collectors.

Remote Team Communication

How to Use Video in Sales For Prospecting [Script Included]

Keith Zadig, Relationship Development Representative Manager, shares his secrets to creating a memorable prospecting video in sales – script included!

Outbound Call Center Agent Looking at Her Computer Screen While Wearing a Headset

6 Outbound Calling Best Practices to Improve Answer Rates

Don’t allow your outbound calling efforts to go to waste. With these 6 best practices, your answer rates can only improve in 2021.


Communication Preferences by Generation in Collections & Business

Arbeit’s Market Research Analyst discusses how communication preferences differ by generation, and what this means for collection agencies & businesses.

Best Practices for Email Communication in Debt Collection

Tim Collins, Chief Compliance Officer at TrueAccord, shares best practices for communicating with consumers via email in debt collection.

Woman Using Her Mobile Device to Make a Phone Call From Her Home Office

Why Your “Calling Identity” Matters

Identifying yourself as a trusted, legal caller is the first line of defense in mitigating improper call blocking and labeling events.

What is Arbeit?

TCPA Compliant Calling Solution

Arbeit Click is our TCPA compliant outbound calling solution with live monitoring, call blending, an intuitive interface, and more.

Voice Broadcast Dialer

Arbeit Dialer is our powerful voice broadcast dialer with custom messaging, smart call lists, and live monitoring.

VoIP Phone System

Arbeit Voice is an affordable phone system that’s suitable for any small to mid-size business looking for exceptional support & clear communication.

Unified Collaboration Solution

Arbeit Connect has the same great service & call quality as our other products, but with additional video & messaging features that facilitate collaboration.