Debt Collection 101: Episode 66 – Happy Thanksgiving From Arbeit Software


Happy Thanksgiving from Arbeit Software!

In theme with the season, we’re talking about what we’re thankful for! Our amazing viewers of Debt Collection 101 are definitely near the top.

Leave a comment to let us know what you’re thankful for!

 

Looking for educational information? Check out these Debt Collection 101 episodes covering Debt Collection Legal Advice And Best Practices and Debt Collection Best Practices: Avoid The 3-Second Pause.

Sharing is caring! If you like what you see, don’t forget to like, share and subscribe to Arbeit U for the latest in collections and small business!

Debt Collection 101: Episode 65 – Interviews at the ACA Fall Forum



Last week, Arbeit hopped on a plane to the Windy City for the 2018 ACA Fall Forum. In addition to learning a ton and reconnecting with everyone, we wanted to find out a few things from ACA conference attendees. So, we walked around with a notepad and asked the following questions:

  • What is your favorite thing about the collections industry?
  • What is the most challenging part about the collections industry?
  • What do you think is the best way to motivate agents?
  • What is most important to you when considering contact software?

Thanks to a few willing participants, we gathered some data and we’re sharing it this week on Debt Collection 101!

Looking for more crowd sourced data? Check out some of our other data-centric episodes: Why Your Agency Needs to Get Rid of the 3-Second Pause and The Importance of Debt Surveys and Reviews (And How to Use Them).

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Debt Collection 101: Episode 64 – Debt Collection Legal Advice And Best Practices


Debt Collection Legal Advice and Best Practices

Now more than ever debt collection law and compliance is something that agencies can’t ignore. In today’s episode, Alex and Spencer are joined by Monica Littman of Fineman, Krekstein & Harris where she shares debt collection legal advice and best practices to keep your firm legal savvy.

  • The first reason people file a lawsuit is they’re angry. They got a phone call they didn’t like. There’s something that they believe is impacting their credit report. They’re just unhappy.
  • The second reason that lawsuits get filed is when an attorney files a lawsuit and those are a little different. The consumer’s attorney may be looking for technical violations of the FDCPA. Looking at language in a letter or what was said on a telephone call.
  • collection agency should have their telephone scripts and letter templates reviewed by lawyers or compliance officers. They should always be aware that the attorneys are either listening to calls and also are looking at the letters when coming up with telephone scripts or letters.
  • When You Get served a lawsuit the best first step is call your lawyer. when you get served when a lawsuit, deadlines In court start ticking right away. It’s important that your lawyer gets them so you can calendar in those deadlines and evaluate your potential strategy.
  • To Navigate the debt collection legal field stay on top of it and know the different areas where there are different changes in the law. It’s been in the news lately that laws in California are very different than laws back here on the east coast so go speak with your lawyer to make sure that you’re doing everything should.

Looking for more educational information? Check out these Debt Collection 101 episodes covering Debt Collection Lawsuit: Overly Aggressive Tactics and TCPA Lawsuits and the Three Second Pause. Sharing is caring! If you like what you see, don’t forget to like, share and subscribe to Arbeit U for the latest in collections and small business!

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Debt Collection 101: Episode 63 – Debt Collection Industry Trends: Tighter Credit Limits


Major Credit Card Companies Announce Tighter Credit Limits

Recently, Capital One and Discover announced that they would be more cautious in handing out big credit limits which could mean an economic downturn might be over the horizon. In today’s episode, Alex and Spencer discuss the new announcement and what it could mean for future debt collection industry trends.
Watch and Keep Reading!

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Debt Collection 101: Episode 62 – Debt Collection Lawsuit: Overly Aggressive Tactics


Debt Collection Lawsuit For Overly Aggressive Tactics

We all know collections can get heated, but when do collection tactics go too far? In today’s episode, Alex and Spencer discuss a new debt collection lawsuit and what it means for you.
Watch and Keep Reading!

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Debt Collection 101: Episode 61 – 3 Debt Collections Interview Questions For Potential Agents


Questions To Ask In Debt Collection Interviews

Want to improve your hiring process and get more qualified candidates? Start with your debt collections interview questions. In today’s episode, Alex and Spencer discuss 3 interview questions that will get you better employees.
Watch and Keep Reading!

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Debt Collection 101: Episode 60 – Effective Employee Retention Strategies in Debt Collection

Best Advice For Employee Retention

Collections is known for being a tough industry, and a huge challenge for any agency is finding good employee recruitment and employee retention strategies. In today’s episode, we’re joined by Jeff DiMatteo, Owner/Partner at American Profit Recovery, Inc to discuss how he gets and keeps good people.
Watch and Keep Reading!

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Debt Collection 101: Episode 59 – Debt Collection Recruitment Strategies

How To Find Good People For Your Collection Agency

One of the biggest problems debt collection agencies face is finding good employees. It’s an area where many struggle but there are debt collection recruitment strategies that will make the process easier. In today’s episode, we’re joined by Kim Schultz of Acara Solutions to discuss recruitment strategies, red flags, and good signs for finding the best candidates.
Watch and Keep Reading!