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Debt Collection 101: Episode 54 – Debt Collection Best Practices: Avoid The 3-Second Pause

Why Your Agency Needs To get Rid Of The 3-Second Pause

What to add to your list of debt collection best practices: Get rid of the 3 second pause. In today’s episode, we’ll be discussing the results from our consumer 3-second pause survey and why the pause could be costing you more than half your live contacts.

Key Points

  • The 3-second pause is the earmark of an ATDS and It’s how you generate a lawsuit. However, it could be costing you from a non-legal perspective as well.
  • We conducted a survey with consumers and It turns out that 75% of consumers hang up right away when they hear the 3-second pause.
  • This is a huge amount if you make 10,000 live contacts a day. 7,500 people are just hanging up and not even talking to your agents because of the 3-second pause.
  • This makes sense if someone called you on the phone and you heard nothing starting out you would hang up, right?
  • Fortunately, we have a click to call solution that gets rid of the 3-second pause!

Looking for more educational information? Check out these Debt Collection 101 episodes covering The Three-Second Pause, The Earmark of An ATDS and TCPA Compliance Case Reyes v. Lincoln Automotive Financial Services.


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Emily Faracca

Emily is the content creator at Arbeit. She is an aspiring gardener, enjoys bike rides through her neighborhood, and is a big fan of a good cocktail. As much as she loves her hometown of Buffalo, N.Y., she absolutely loves to travel, and at the top of her bucket list is a trip to Sicily, where she still has living relatives.

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