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Debt Collection 101: Episode 70 – 3 Debt Collections Trends For 2019

What To Look for In 2018

As the new year approaches, it’s time to look forward to the big debt collection trends for 2019. In today’s episode, Alex and Spencer discuss top trends your agency should look out for in 2019.

The Trends

  1. Focus on soft skills for recruiting. Look for people that not only have a good record but people that work well with other employees and consumers.
  2. Workplace culture is becoming more important. Good agencies have good workplace cultures and better employee retention.
  3. Compliance, compliance, compliance. This year had a lot of ups and downs for court cases. Make sure you stay up to date to avoid lawsuits.


Looking for more educational information? Check out these Debt Collection 101 episodes covering Effective Employee Retention Strategies in Debt Collection and How To Take On Compliance Management.

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Emily Faracca

Emily is the content creator at Arbeit. She is an aspiring gardener, enjoys bike rides through her neighborhood, and is a big fan of a good cocktail. As much as she loves her hometown of Buffalo, N.Y., she absolutely loves to travel, and at the top of her bucket list is a trip to Sicily, where she still has living relatives.

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