What To Look for In 2018
As the new year approaches, it’s time to look forward to the big debt collection trends for 2019. In today’s episode, Alex and Spencer discuss top trends your agency should look out for in 2019.
- Focus on soft skills for recruiting. Look for people that not only have a good record but people that work well with other employees and consumers.
- Workplace culture is becoming more important. Good agencies have good workplace cultures and better employee retention.
- Compliance, compliance, compliance. This year had a lot of ups and downs for court cases. Make sure you stay up to date to avoid lawsuits.
Looking for more educational information? Check out these Debt Collection 101 episodes covering Effective Employee Retention Strategies in Debt Collection and How To Take On Compliance Management.
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