Project details

Click is a compliance tool, but the included features provide endless options for increased productivity. We understand, however, that everyone measures productivity differently. In this case, there’s no need to dress up the statistics provided by Galbo Sims Holdings, LLC.




Dead Numbers Filtered Out: 90%

Collected Amounts: Doubled

 

Click is a compliance tool, but the included features provide endless options for increased productivity. We understand, however, that everyone measures productivity differently. In this case, there’s no need to dress up the statistics provided by Galbo Sims Holdings, LLC.

They use Click to quickly and easily filter out dead numbers. By doing this, their agents are able to spend the bulk of their time on only good accounts. Ultimately, it saves time and energy.

“We’ve had clients come to us and ask, how are you collecting this much money compliantly with the amount of people you have? They think that we have a 35-person floor. We have half that, and we’re collecting the amount that a 35-person floor would.”

Paul Sims, Managing Partner

The Strategy

When an agency gets a new file that’s been fully skipped and back from batching, it’s expected that they may not touch all the numbers on that file. They may even spend a lot of time on a number that will never yield a payment. Many of the numbers are disconnected, go straight to voicemail, or simply wrong.

Galbo Sims Holdings, LLC used Click to develop a solution for this time waster.  When they get a new file, they run that call list through Click. Then, they use Click’s custom dispositions to create a “Good Numbers” status. (An example of good number would be one that ID’s the person you are looking for on the voicemail.)

Collection Agency Dispositions
On Click, set call dispositions how you see fit.

Because of Click’s second layer of human intervention, the agents are the ones that act as voicemail detection – and they ARE smarter than the robots that normally do it. Therefore, the agents are able to label a number as a good number with 100 percent accuracy.

Once that’s done, they have a list of only “good numbers” to call. They find it much more efficient than continuing to run numbers they get no answer on over and over again.

 

 

 

 

 

The Results

It’s more than just a way to clean up accounts. In fact, according to data from just one batch of numbers, the agency was able to eliminate 90 percent of numbers that were “dead” (disconnected, incorrect or unanswered.) Using this strategy, agents didn’t waste time dialing those dead numbers.

Filtering Out Dead Numbers

For an idea of the difference that can make, consider this: By using Click this way, Galbo Sims Holdings saw their agents double their amounts on a per collector basis. And as far as dialing software is concerned, we consider ourselves experts.

“When you hear a manager say, “Click us up,” our agents literally run to their desk as fast as they can because they know that’s where the money is going to come from that day. It’s almost like being back in school when the teacher says ‘it’s recess time.’ Click is fun, and it’s productive and they know they’re going to make money off of it, so they run to do it,” said managing partner Paul Sims.

 

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