Clean Office

This Is How a 3-Second Pause Kills Live Contact and Invites a Lawsuit

If you are using software that has not eliminated the 3 second pause from every dial, you are losing 75 percent of your opportunities to collect on an account.

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Logistics

How Technology Can Create Transparency in Finance

It shouldn’t come as a surprise that we, as consumers, crave transparency from our financial networks. We want to know our money is in trustworthy hands.

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Small Business

What is VoIP? [Everything You Need to Know]

You may have heard or read the word VoIP floating around. Here you’ll learn what it is and how it might serve your business better than traditional phone lines.

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VoIP

Why a VoIP Phone System Will Be the Norm in 2019

If you’re reading this, you’ve heard or read the word VoIP floating around, and you’re curious. Here’s why you might see it more often. Read more

Kathy Kraninger Nomination

Cases in Point: Kraninger Faces the FDCPA Music

On December 6, Kathy Kraninger was confirmed as the new head of the CFPB. Her long-awaited appointment relieved the interim director Mulvaney of his duties. Read more

Can Office Space Help You Recruit

How Office Space Can Help You Recruit Top Talent

Can office space really help with recruitment? In this article, we’re not going to suggest we all try and imitate Google HQ. But does office space have an effect on recruitment and retention?

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Interviews

Debt Collection 101: Episode 65 – Interviews at the ACA Fall Forum

Last week, Arbeit hopped on a plane to Chicago for the 2018 ACA Fall Forum. We had some questions for attendees and we’re sharing what we found! Read more

Should You Use Social Selling?

Small Business 101: Episode 47 – Should You Use Social Media Selling?

Using social media as a way to pitch to prospects is a technique on the rise. So how exactly does “social selling” fit in with sales? Read more

What Is the TRACED Act?

Cases in Point: What is the TRACED Act?

AKA The Telephone Robocall and Abuse Criminal Enforcement and Deterrence Act.  Find out why this proposed bill could change everything. Read more