Customer Success Story

How One Small Business Improved Communication While Cutting Costs

With Arbeit’s hosted VoIP phone system, Niagara’s Honeymoon Sweets saved on monthly expenses, increased flexibility, and eliminated downtime.

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Cost-effective operations that facilitate great customer relationships are the key to small business profitability. 

For Mary Ann Hess, owner of Niagara’s Honeymoon Sweets, that need is even greater. In addition to running a chocolate factory, she owns and manages a gift shop and salon.

Any small business owner understands the constant need to be available at a moment’s notice for customers and team members.

Mary Ann Hess is no exception. She is quite literally always on the go. Making deliveries, meeting with clients and purchasing goods are all regular activities for her.

She needed to find a phone system that was as reliable and flexible as she was in running her three small businesses.

Reliable VoIP Service

Mary Ann Hess’s first priority was finding a phone system that, as simple as it sounds, actually worked. Before switching to Arbeit Voice she was a Spectrum user. 

“Calls were breaking up or shutting off, calls were dropping, I was losing customers, I said to myself, ‘enough!’” she said.

With Arbeit Voice, these types of interruptions were no longer a concern.

Cost Savings

With Spectrum not only was Mary Ann dealing with unreliable service, but she was also paying more for that service. Only one year after subscribing to their service her phone bill was hiked up by one-hundred dollars. 

It came as a pleasant surprise when Arbeit was able to reduce her phone bill by fifty percent, while eliminating downtime.

Mobile Capabilities

In addition to the cost savings & reliable phone service, Mary Ann loves how flexible Arbeit Voice allows her to be. She immediately took advantage of Voice’s mobile service & capabilities. 

With three extensions in her multi-use building, her mobile phone goes where she goes so that she never misses a call or voicemail when she’s outside of her building.

“It makes things so much easier to be a little more mobile. That’s a big feature for me.”

Superior Customer Service

With Arbeit’s dedicated and responsive in-house support team, Mary Ann no longer has to deal with sub-par customer service from big corporations. 

“I love the personal touch,” she said. “Things get taken care of immediately whatever the situation is, I don’t have to wait and get put on hold, or wait days for someone to get back to me. Arbeit never turns their back on their customers.”

Arbeit Voice Empowers Small to Mid-Size Businesses

With Arbeit Voice, your small business gets so much more than just a business phone. For Mary Ann Hess, the exceptional call quality and zero downtime was a necessity for running her three businesses. 

Arbeit’s mobile service, exceptional support, and cost savings were added bonuses. Since switching to Arbeit Voice, Mary Ann Hess has never looked back. 

Company Name

Niagara's Honeymoon Sweets

Location

Niagara Falls, NY

Industries

Confectionery
Manufacturing
Retail

Tools Used

Arbeit's Hosted VoIP Phone System &
Service From Top Tier Carriers

Results

Eliminated Downtime
Increased Mobility
Saved 50% on Monthly Expenses