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According to the FCC, an ATDS (Automatic Telephone Dialing System) dials numbers without human intervention at the time of the call. Arbeit Click adds human intervention to every call only where necessary, thus completely avoiding a designation as an ATDS, while keeping a continuous flow of calls and information. Adding a human element to detecting and leaving voicemails allows greater than 100% human efficiency (more time left as calls than time on the clock). The only system with three layers of human intervention between your agency and TCPA claims.

  • Most productive TCPA compliance solution
  • Three levels of human intervention
  • More productive than any predictive dialer
  • No more three second pause, the earmark of an auto dialer
  • Cloud based system

LIVE AGENT MONITORING

Ensure agents stay productive with real-time agent KPI's and analytics

REGIONAL CALLER ID

Display your local numbers to consumers based on their location as your CID

ROBUST DNC SYSTEM

Create DNC restrictions by phone numbers, state, and or area code

REAL TIME VOICEMAILS

Leave 100% live messages, or blend live and pre-recorded based on your needs

SOFTWARE INTEGRATIONS

URL screen pop builder or directly integrate with MySQL databases

CALL BLENDING

Send inbound traffic to Click. Keep agents productive, handle all calls from Click

FAQs

The TCPA restricts the making of calls to cell phones using an automatic telephone dialing system (ATDS). The FCC states that the basic function of an autodialer is to dial numbers without human intervention. Arbeit Click requires human intervention at every step of the call, from dialing or initiating the call, to detecting voicemails, and even leaving voicemail messages. It is the only system with three layers of human intervention. There is no stamp of approval that the FCC gives out for TCPA compliance, but based on current case law, Arbeit and numerous TCPA defense attorneys agree that it is not to be considered an ATDS.
If multiple consumers answer from one agent’s calls, they will route to other agents who are not on a call. If Click is being used correctly, this is what will occur. However, if each agent is making too many calls and more consumers are answering than agents are available, the person would be placed in a hold queue with music or a message and be transferred to an agent when they are available. Managers can actively see if this occurs via live monitoring and can adjust the number of calls agents can make to correct this.
We can integrate with any MySQL database if it is directly accessible (i.e. you host it or have direct MySQL access) and we can develop custom actions inside of it. This can be achieved in most cases but does depend on your software provider. You also are able to setup screen pops and other actions with a URL integration. URL integration is based on an open internet standard that does not require any proprietary software. This approach is generic and adaptable. As long as your provider accepts HTTP GET requests in any format, our software is able to communicate information to it in the form of variables.
YES! Click’s robust call dispositions allow you to create your own set of dispositions and select an outcome for each. For example, if an agent marks an account as paid, the system will automatically prevent further calling on that account.
Yes! The “3-second pause” is caused by software determining if the connected call was answered by a live person or a voicemail. Once the computer determines it’s a live person or voicemail, it then transfers the call accordingly. This process creates a delay of about 3 seconds resulting in the “3-second pause” that is the earmark of any autodialer as stated in many TCPA lawsuits or what we like to call the quickest way to receive a TCPA lawsuit. “Click” eliminates that “3-second pause” by allowing your agents to serve as that voicemail detection. Clicks easy-to-use interface lets them quickly choose what they want to do when prompted with a voicemail and disconnect the call, leave a live message, leave a blended massage (part live, part pre-recorded) or drop a pre-recorded message. This adds an additional layer of human intervention along with removing this earmark of an autodialer.
Yes, you can enable all calls to be recorded or disable it. Call recordings are available through the manager application on Click and you can search for recordings by customer name, agent, phone number, and numerous other ways.
Yes! With Call Blending enabled, you can forward all of your normal inbound calls directly into Click and they will route to agents that are available. This does require you to set up call forwarding on your current PBX or office phone system.
This depends on many variables, like how you are handling voicemails, and the number of agents on the system, but during beta testing, with the least productive setup on Click, we had agents making over 100 calls per hour.

One Year Term

$50.00

Per agent

Unlimited support

Free training

6 Month Recording Storage

Real-Time analytics

Unlimited Campaigns

Unlimited Call Blending

Minutes starting at $0.05/min (Volume Based)

Month to Month

$75.00

Per agent

Unlimited support

Free training

6 Month Recording Storage

Real-Time analytics

Unlimited Campaigns

Unlimited Call Blending

Minutes starting at $0.05/min (Volume Based)