EFFECTIVE COMMUNICATION IS OUR SWEET SPOT.
Arbeit began as a solution to a communication problem.
In 2013, two collection agency owners saw deficiencies in the call center technologies & communication systems available to them. The solution? They decided to build their own dialer software – one that would improve productivity, conversations, and profitability. Just like that, our flagship product, Arbeit Dialer, was born.
The success of Arbeit Dialer brought the creation of two additional products: a VoIP phone system (Arbeit Voice) and TCPA compliant calling solution (Arbeit Click). Now a fully remote team with roots in Buffalo, NY and Belo Horizonte, Brazil, Arbeit continues to offer these core products while innovating for the future and serving collection agencies and small to mid-size businesses nationwide.
Meet the Arbeit Team
Innovative, Relentless, Confident, Fun, Energetic, Fair & Nerdy
Alex Villafranca
Co-Founder, Chief Executive Officer and head of revenue
Alex is responsible for setting the company direction and brand strategy.
Allan Rossi Lisboa
Co-Founder, Sr. Developer And Systems Architect
Allan is responsible for taking ideas and transforming them into software.
Alonzo Rainero
Co-Founder And Systems Administrator
Alonzo is responsible for designing, implementing and maintaining infrastructure for all services.
Alexandra Palmer
Chief Operating Officer
Alex is a Buffalo native and prides herself on her work ethic and strong organizational skills.
Candace Burroughs
Administration & HR Manager
Candace loves to travel, loves dogs & enjoys the outdoors. You can always find her being active!
Kaitlyn Filippi
product manager
Kaitlyn is an avid traveler, photographer and baker. You can always find her carrying a camera.
Brian Peters
Chief technology officer
Based in Buffalo with 26 years of experience in technology management, Brian oversees all aspects of our tech team.
Daniel Bonazzi
project manager
Daniel loves teamwork, continuous improvement, and believes that together we are more.
Tay Marinho
scrum master
Tay likes to experience life living in different countries. She practices minimalism, and her greatest purpose in life is to help people.
Gregory Houston
Senior Developer
Greg has been making and breaking software since his teens. He does both manual and automation testing.
Lucas Tardioli
Senior Back-end Developer
Lucas is responsible for system analysis and development, and project lead for Arbeit Click.
Felipe Cotti
Full Stack Developer
Felipe loves to see all pieces connecting, so programming and everything around it is a natural call.
Lucas Lobo
Test Analyst
Lucas values smooth user experience and software polish. He is also a digital artist and gaming hobbyist.
Ashley Campanella
Customer Success Manager
If you’ve worked with Arbeit, you know Ashley! She helps clients understand & work with our products.
Igor Soares
DevOps
Igor is responsible for writing reliable source code that delivers value and security to clients.
Rafael Bergo
Developer
Rafael enjoys the challenges of understanding a product or process and helping an organization succeed.
Brandon Faicco
Support Manager
If you ever have a problem, you’ll speak to Brandon. He is known around here for his 6 monitor set up.
Jeff Scheib
VoIP / Hardware Wizard
Jeff’s day consists of anything that requires a wave of the magic “fix-it” wand.
Emily Faracca
content creator
Emily handles Arbeit’s digital content and online presence. She prides herself on a perfectly filtered photo.
Nick Villafranca
Tier-2 Software Support
Nick considers himself a jack of all trades. If he doesn’t know how to fix it, he will figure out how.
Alyson Domiano
Accounting Specialist
Aly loves solving puzzles; jigsaw or cryptoquip. On weekends you can find her hiking or at a dog park.
Brendan DeGal
UI/UX DESIGNER
Brendan combines his knowledge of design with UX to create user-centric experiences for Arbeit’s clients.
Pedro Rodrigues
head of software quality assurance
Pedro and Arbeit are in such a tight embrace, you just can’t split them apart anymore!
Daniel Rossi Lisboa
OFFICE COORDINATOR - BRAZIL
Daniel’s goal is to make Arbeit the best place to work in the world! He always has a smile on his face.
Art Dunlea
Sales Development Representative
Art is a loyal Atlanta Braves fan and an aspiring amateur chef. During his down time, he can be found lakeside or on the Gulf Coast surf fishing.
Angelo Cultrara
Tier-1 Support
Angelo is a tv show, movie, video game & book fanatic. He also loves spending time with his family, friends & dog.
Brittany Reling
Customer Experience Manager
Brittany has a passion for people and loves to stay busy. Whether it is organizing a book club or trying something new, Brittany loves enjoying time with family and friends.
Michael Alexander
Associate Product Manager
Michael is a Rochester native, an avid follower of Phish, and a die-hard Pittsburgh Steelers fan.
Gustavo Carvalho
Full Stack Developer
Gustavo is a tech enthusiast who loves games, tv shows, and coffee. He also loves to travel, discover new places, and meet new people.
Eduardo Bezerra
Senior Back-End Developer
Eduardo’s passion is writing great C++ code. He follows the mantra: “Say what you mean; understand what you’re saying.” – Effective C++
Christopher Nelson
Sales Development Representative
Chris loves biking Chicago’s beautiful lakefront & enjoys the music & arts scene. He aims to effectively communicate Arbeit’s features and benefits to as many firms as possible.
Vanessa Moreira
senior front end developer
Vanessa is very fond of pixel perfect development and would modify the entire world if she could.
Natália Tardioli
Admin Assistant
Natália is a lively person that loves cats, sunny days, and taking pictures. She is also a Kung Fu instructor!
Luís Dias
senior back end developer
Luís is making the world a better place by writing great code and understanding how to best solve customer needs. He enjoys skiing and gaming on his time off.
Paulo Weber
senior full stack developer
Paulo loves to cook, either food or great code, and loves to learn. He’s also an avid reader, and can usually be found reading anything that passes through his hands.
Eduardo Bortolotte
senior back end developer
Bortolotte strives to teach machines to do the dirty work allowing humans to focus on self-knowledge and healthy relationships with Nature and Mankind.
Adam Freeland
compliance manager
Adam is a licensed attorney and hobbyist cattleman who focuses on FDCPA and TCPA compliance matters and draxxin shots for his newborn calves.
Justin Reszel
Account executive
Justin is a Buffalo native who takes pride in helping businesses grow. On his time off, you can find him enjoying anything outdoors.