Happy customers start with uninterrupted conversations
It’s better to deal with happy customers from the start
Contact software should be reliable and customized
Productivity and compliance can and do co-exist
Alex Villafranca Co-Founder and Chief Executive Officer
Alex is responsible for setting the company direction and brand strategy. He also leads the marketing team.
Allan Rossi Lisboa Co-Founder & Chief Engineering Officer
Allan is responsible for taking ideas and transforming them into software that meets client’s demands.
Alonzo Rainero Co-Founder & Chief Information Officer
Alonzo is responsible for designing, implementing and maintaining infrastructure for all services.
Richard Hacker Co-Founder and DBA
Richard envisions the potential for the innovative technologies serving Arbeit’s clients.
Alexandra Palmer Director of Administration and HR
Alex is a Buffalo native and prides herself on her work ethic and strong organizational skills.
Felipe Cotti Developer
Felipe loves to see all pieces connecting, so programming and everything around it is a natural call.
Fabio Carvalho Developer
Shallow information never satisfies Fabio. He believes, with hard work, anyone can be exceptional.
Pedro Rodrigues Head of Software Quality Assurance
Pedro and Arbeit are in such a tight embrace, you just can’t split them apart anymore!
Daniel Rossi Lisboa Software Quality Assurance
Daniel’s main goal is to find system crashes and prevent them from reaching customers.
Igor Soares Developer
Igor is responsible for writing reliable source code that delivers value and security to clients.
Charles King Developer
Chuck is a software developer on the programming team and project lead for Arbeit Voice.
Lucas Tardioli Developer
Lucas is responsible for system analysis and development, and project lead for Arbeit Click.
Gregory Houston Manual and Automation Tester
Greg has been making and breaking software since his teens. He does both manual and automation testing.
James Kortleven Developer
Jim is a NYC-raised developer by way of UB, who has had a hand in nearly ever project Arbeit has had.
Jeff Scheib VoIP/Hardware Wizard
Jeff’s day consists of anything that requires a wave of the magic “fix-it” wand.
Brandon Faicco Supportsman
If you ever have a problem, you’ll speak to Brandon. He is known around here for his 6 monitor set up.
Nick Villafranca Tier-1 Software Support
Nick considers himself a jack of all trades. If he doesn’t know how to fix it, he will figure out how.
Del Denvir Project Manager
Del enjoys the challenges of understanding a product or process and helping an organization succeed.
Ashely Campanella Customer Success Manager
If you’ve worked with Arbeit, you know Ashley! She helps clients understand & work with our products.
Brendan DeGal UI/UX Designer
Brendan combines his knowledge of design with UX to create user-centric experiences for Arbeit’s clients.
Juliana Grandi UI/UX Designer
Juliana’s background in journalism gives her a unique perspective on all UI/UX and software interaction.
Katie Gaisser Administrative Assistant
Katie is a total foodie, theatre nerd, and history buff. Her favorite animals are sheep.
Mike Sutz Account Executive
AKA “Bubbles” – Mike is a craft beer lover, loves to swim, and loves to nerd out and game in his downtime.
Nicholas Wheeler Account Executive
Nick is a certified plant dad, disc golf enthusiast, and enjoys the challenge of the weekly crossword.
Mike DeSimone Account Executive
Mike is a customer service wiz, certified office DJ, and prides himself on being the Bills biggest fan.
Kaitlyn Filippi Account Executive
Kaitlyn is an avid traveler, photographer and baker. You can always find her carrying a camera.
Eddie Stryker Account Executive
Eddie is an Indiana native on a mission to visit every restaurant in Buffalo. He is a diehard sports fan.
Emily Faracca Content Creator
Emily handles Arbeit’s digital content and online presence. She prides herself on a perfectly filtered photo.
Bryant Wong Digital Marketing Associate
Bryant came to Buffalo by way of Minnesota. He is an avid studier of Tableau, SQL, and other ways to process data.
Lucas Lobo Developer
Lucas values smooth user experience and software polish. He is a digital artist and gaming hobbyist on the side.