Arbeit began as a solution to a communication problem.

In 2013, two collection agency owners saw deficiencies in the call center technologies & communication systems available to them. The solution? They decided to build their own dialer software – one that would improve productivity, conversations, and profitability. Just like that, our flagship product, Arbeit Dialer, was born.

The success of Arbeit Dialer brought the creation of two additional products: a VoIP phone system (Arbeit Voice) and TCPA compliant calling solution (Arbeit Click). Now a fully remote team with roots in Buffalo, NY and Belo Horizonte, Brazil, Arbeit continues to offer these core products while innovating for the future and serving collection agencies and small to mid-size businesses nationwide. 

Meet the Arbeit Team

Innovative, Relentless, Confident, Fun, Energetic, Fair & Nerdy

Alex Villafranca

Co-Founder, Chief Executive Officer and head of revenue

Alex is responsible for setting the company direction and brand strategy.

Allan Rossi Lisboa Chief Engineering Officer and Co-Founder of Arbeit

Allan Rossi Lisboa

Co-Founder, Sr. Developer And Systems Architect

Allan is responsible for taking ideas and transforming them into software.

Alonzo Rainero CIO & Co-Founder of Arbeit Posing With His Cat

Alonzo Rainero

Co-Founder And Systems Administrator

Alonzo is responsible for designing, implementing and maintaining infrastructure for all services.

Alexandra Palmer Chief Operating Officer at Arbeit

Alexandra Palmer

Chief Operating Officer

Alex is a Buffalo native and prides herself on her work ethic and strong organizational skills.

Candace Burroughs Administration and HR Manager at Arbeit

Candace Burroughs

Administration & HR Manager

Candace loves to travel, loves dogs & enjoys the outdoors. You can always find her being active!

Kaitlyn Filippi Jr Product Manager at Arbeit

Kaitlyn Filippi

product manager

Kaitlyn is an avid traveler, photographer and baker. You can always find her carrying a camera.

Daniel Bonazzi Project Manager at Arbeit

Daniel Bonazzi

project manager

Daniel loves teamwork, continuous improvement, and believes that together we are more.

Tay Marinho

Tay Marinho

scrum master

Tay likes to experience life living in different countries. She practices minimalism, and her greatest purpose in life is to help people.

Lucas Lobo Test Analyst at Arbeit

Lucas Lobo

Test Analyst

Lucas values smooth user experience and software polish. He is also a digital artist and gaming hobbyist.

Gregory Houston Senior Developer at Arbeit

Gregory Houston

Senior Developer

Greg has been making and breaking software since his teens. He does both manual and automation testing.

Lucas Tardioli Developer at Arbeit

Lucas Tardioli

Senior Back-end Developer

Lucas is responsible for system analysis and development, and project lead for Arbeit Click.

Felipe Cotti Developer at Arbeit

Felipe Cotti

Full Stack Developer

Felipe loves to see all pieces connecting, so programming and everything around it is a natural call.

Customer Success Manager Ashley Campanella

Ashley Campanella

Customer Success Manager

If you’ve worked with Arbeit, you know Ashley! She helps clients understand & work with our products.

Igor Soares Developer at Arbeit

Igor Soares


Igor is responsible for writing reliable source code that delivers value and security to clients.

Brandon Faicco Support Supervisor at Arbeit

Brandon Faicco

Support Manager

If you ever have a problem, you’ll speak to Brandon. He is known around here for his 6 monitor set up.

Rafael Bergo Product Manager at Arbeit

Rafael Bergo


Rafael enjoys the challenges of understanding a product or process and helping an organization succeed.

Alyson Domiano

Accounting Specialist

Aly loves solving puzzles; jigsaw or cryptoquip. On weekends you can find her hiking or at a dog park.

Jeff Scheib VoIP Hardware Wizard at Arbeit

Jeff Scheib

VoIP / Hardware Wizard

Jeff’s day consists of anything that requires a wave of the magic “fix-it” wand.

Marketing Manager Emily Faracca

Emily Faracca

content creator

Emily handles Arbeit’s digital content and online presence. She prides herself on a perfectly filtered photo.

Nick Villafranca Tier 2 Software Support at Arbeit

Nick Villafranca

Tier-2 Software Support
Nick considers himself a jack of all trades. If he doesn’t know how to fix it, he will figure out how.
Art Dunlea

Art Dunlea

Sales Development Representative

Art is a loyal Atlanta Braves fan and an aspiring amateur chef. During his down time, he can be found lakeside or on the Gulf Coast surf fishing.

Brendan DeGal UI UX Designer at Arbeit

Brendan DeGal


Brendan combines his knowledge of design with UX to create user-centric experiences for Arbeit’s clients.

Pedro Rodrigues Head of Software Quality Assurance at Arbeit

Pedro Rodrigues

head of software quality assurance

Pedro and Arbeit are in such a tight embrace, you just can’t split them apart anymore!

Daniel Rossi Lisboa Coordinator for Arbeit's Brazil Office

Daniel Rossi Lisboa


Daniel’s goal is to make Arbeit the best place to work in the world! He always has a smile on his face.

Angelo Cultrara

Angelo Cultrara

Tier-1 Support

Angelo is a tv show, movie, video game & book fanatic. He also loves spending time with his family, friends & dog.

Brittany Reling

Brittany Reling

Customer Experience Manager

Brittany has a passion for people and loves to stay busy. Whether it is organizing a book club or trying something new, Brittany loves enjoying  time with family and friends.

Michael Alexander

Associate Product Manager

Michael is a Rochester native, an avid follower of Phish, and a die-hard Pittsburgh Steelers fan.

Gustavo Carvalho

Full Stack Developer

Gustavo is a tech enthusiast who loves games, tv shows, and coffee. He also loves to travel, discover new places, and meet new people.

Eduardo Website

Eduardo Bezerra

Senior Back-End Developer

Eduardo’s passion is writing great C++ code. He follows the mantra: “Say what you mean; understand what you’re saying.” – Effective C++

Sales Development Representative Christopher Nelson

Christopher Nelson

Sales Development Representative

Chris loves biking Chicago’s beautiful lakefront & enjoys the music & arts scene. He aims to effectively communicate Arbeit’s features and benefits to as many firms as possible.

Natália Tardioli

Admin Assistant

Natália is a lively person that loves cats, sunny days, and taking pictures. She is also a Kung Fu instructor!

Vanessa Moreira

senior front end developer

Vanessa is very fond of pixel perfect development and would modify the entire world if she could.

Justin Reszel

Justin Reszel

Account executive

Justin is a Buffalo native who takes pride in helping businesses grow.  On his time off, you can find him enjoying anything outdoors.

Luis Dias

Luís Dias

senior back end developer

Luís is making the world a better place by writing great code and understanding how to best solve customer needs. He enjoys skiing and gaming on his time off.

Paulo Website

Paulo Weber

senior full stack developer

Paulo loves to cook, either food or great code, and loves to learn. He’s also an avid reader, and can usually be found reading anything that passes through his hands.

Eduardo Bortolotte

senior back end developer

Bortolotte strives to teach machines to do the dirty work allowing humans to focus on self-knowledge and healthy relationships with Nature and Mankind.

Adam Freeland

Adam Freeland

compliance manager

Adam is a licensed attorney and hobbyist cattleman who focuses on FDCPA and TCPA compliance matters and draxxin shots for his newborn calfs.

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