Communicate Efficiently & Effectively

Our Team Empowers Your Team

We stand by the following beliefs that serve as a foundation for the service & products we provide:

Arbeit Team Photo Collage


Small to Mid-Size Businesses
& Collection Agencies Served Nationwide

Arbeit: A Solution to a Problem

Two collection agency owners saw deficiencies in the call center technologies & communication systems they were using. The solution? They decided to design a dialer software that would improve productivity, interactions with consumers, and profitability.

After partnering with their database administrator and a talented programmer, Arbeit was established and the project for Arbeit Dialer, the company’s first product, was complete.

The success of Arbeit Dialer then brought the creation of two additional products, a VoIP phone system (Arbeit Voice) and TCPA compliant calling solution (Arbeit Click).

Headquartered in Buffalo, NY with a second office in Brazil, Arbeit continues to offer these core products while innovating for the future and serving collection agencies and small to mid-size businesses nationwide.

Meet the Arbeit Team

Fair, Authentic, Honest, Innovative, Fun, & Nerdy

Alex Villafranca CEO & Co-Founder of Arbeit

Alex Villafranca

Co-Founder and Chief Executive Officer

Alex is responsible for setting the company direction and brand strategy. He also leads the sales team.

Allan Rossi Lisboa Chief Engineering Officer and Co-Founder of Arbeit

Allan Rossi Lisboa

Co-Founder, Sr. Developer And Systems Architect

Allan is responsible for taking ideas and transforming them into software.

Alonzo Rainero CIO & Co-Founder of Arbeit Posing With His Cat

Alonzo Rainero

Co-Founder And Systems Administrator

Alonzo is responsible for designing, implementing and maintaining infrastructure for all services.

Alexandra Palmer Chief Operating Officer at Arbeit

Alexandra Palmer

Chief Operating Officer

Alex is a Buffalo native and prides herself on her work ethic and strong organizational skills.

Candace Burroughs Administration and HR Manager at Arbeit

Candace Burroughs

Administration & HR Manager

Candace loves to travel, loves dogs & enjoys the outdoors. You can always find her being active!

William Rood

Chief Technology Officer

William is responsible for leading all aspects of our tech team.

Pedro Rodrigues Head of Software Quality Assurance at Arbeit

Pedro Rodrigues

Head of Software Quality Assurance
Pedro and Arbeit are in such a tight embrace, you just can’t split them apart anymore!
Daniel Rossi Lisboa Coordinator for Arbeit's Brazil Office

Daniel Rossi Lisboa

Office Coordinator - Brazil

Daniel’s goal is to make Arbeit the best place to work in the world! He always has a smile on his face.

Lucas Lobo Test Analyst at Arbeit

Lucas Lobo

Test Analyst

Lucas values smooth user experience and software polish. He is also a digital artist and gaming hobbyist.

Gregory Houston Senior Developer at Arbeit

Gregory Houston

Senior Developer

Greg has been making and breaking software since his teens. He does both manual and automation testing.

Lucas Tardioli Developer at Arbeit

Lucas Tardioli

Senior Back-end Developer

Lucas is responsible for system analysis and development, and project lead for Arbeit Click.

Felipe Cotti Developer at Arbeit

Felipe Cotti

Full Stack Developer

Felipe loves to see all pieces connecting, so programming and everything around it is a natural call.

Customer Success Manager Ashley Campanella

Ashley Campanella

Customer Success Manager

If you’ve worked with Arbeit, you know Ashley! She helps clients understand & work with our products.

Igor Soares Developer at Arbeit

Igor Soares


Igor is responsible for writing reliable source code that delivers value and security to clients.

Brandon Faicco Support Supervisor at Arbeit

Brandon Faicco

Support Manager

If you ever have a problem, you’ll speak to Brandon. He is known around here for his 6 monitor set up.

Leandro Custodio Developer at Arbeit

Leandro Custodio


Leandro has a passion for software architecture and coffee. Outside work, he enjoys soccer and guitar.

Alyson Domiano Billing Coordinator at Arbeit

Alyson Domiano

Accounting Specialist

Aly loves solving puzzles; jigsaw or cryptoquip. On weekends you can find her hiking or at a dog park.

Jeff Scheib VoIP Hardware Wizard at Arbeit

Jeff Scheib

VoIP / Hardware Wizard

Jeff’s day consists of anything that requires a wave of the magic “fix-it” wand.

Marketing Manager Emily Faracca

Emily Faracca

Marketing Manager

Emily handles Arbeit’s digital content and online presence. She prides herself on a perfectly filtered photo.

Nick Villafranca Tier 2 Software Support at Arbeit

Nick Villafranca

Tier-2 Software Support
Nick considers himself a jack of all trades. If he doesn’t know how to fix it, he will figure out how.
Sales Development Representative Art Dunlea

Art Dunlea

Sales Development Representative

Art is a loyal Atlanta Braves fan and an aspiring amateur chef. During his down time, he can be found lakeside or on the Gulf Coast surf fishing.

Brendan DeGal UI UX Designer at Arbeit

Brendan DeGal


Brendan combines his knowledge of design with UX to create user-centric experiences for Arbeit’s clients.

Kaitlyn Filippi Jr Product Manager at Arbeit

Kaitlyn Filippi

Product Manager

Kaitlyn is an avid traveler, photographer and baker. You can always find her carrying a camera.

Eleanor O'Connor Conversion Optimization Specialist at Arbeit

Eleanor O'Connor


Eleanor applies her knowledge of SEO & UX-Focused Design to optimize the Arbeit website & strengthen our organic presence.

Angelo Cultrara

Angelo Cultrara

Tier-1 Support

Angelo is a tv show, movie, video game & book fanatic. He also loves spending time with his family, friends & dog.

Daniel Bonazzi Project Manager at Arbeit

Daniel Bonazzi

Project Manager

Daniel is a project manager who loves teamwork, continuous improvement, and believes that together we are more.

Michael Alexander Associate Product Manager at Arbeit

Michael Alexander

Associate Product Manager

Michael is a Rochester native, an avid follower of Phish, and a die-hard Pittsburgh Steelers fan.

Gustavo Carvalho

Full Stack Developer

Gustavo is a tech enthusiast who loves games, tv shows, and coffee. He also loves to travel, discover new places, and meet new people.

Customer Research Analyst Greg Jones

Greg Jones

Customer Research Analyst

Greg is an avid gamer, hiker, musician, and science nerd. He’s also a dad to three small kids/his future D&D party.

Senior Back End Developer Eduardo Bezerra

Eduardo Bezerra

Senior Back-End Developer

Eduardo’s passion is writing great C++ code. He follows the mantra: “Say what you mean; understand what you’re saying.” – Effective C++

Sales Development Representative Christopher Nelson

Christopher Nelson

Sales Development Representative

Chris loves biking Chicago’s beautiful lakefront & enjoys the music & arts scene. He aims to effectively communicate Arbeit’s features and benefits to as many firms as possible.

Admin Assistant Natalia Tardioli

Natália Tardioli

Admin Assistant

Natália is a lively person that loves cats, sunny days, and taking pictures. She is also a Kung Fu instructor!

Rafael Bergo Product Manager at Arbeit

Rafael Bergo


Rafael enjoys the challenges of understanding a product or process and helping an organization succeed.