We Are

Innovators, Designers, and Collaborators

We Believe


Happy customers start with uninterrupted conversations

It’s better to deal with happy customers from the start

Contact software should be reliable and customized

Productivity and compliance can and do co-exist

We Believe
Team

Meet the Arbeit Team


Alex Villafranca
Alex Villafranca Co-Founder and Chief Executive Officer

Alex is responsible for setting the company direction and brand strategy. He also leads the marketing team.

Allan Rossi Lisboa
Allan Rossi Lisboa Co-Founder & Chief Engineering Officer

Allan is responsible for taking ideas and transforming them into software that meets client’s demands.

Alonzo Rainero
Alonzo Rainero Co-Founder & Chief Information Officer

Alonzo is responsible for designing, implementing and maintaining infrastructure for all services.

Richard Hacker
Richard Hacker Co-Founder and DBA

Richard envisions the potential for the innovative technologies serving Arbeit’s clients.

Spencer Farrell
Spencer Farrell Director of Business Development

Spencer’s responsibility is making sure all of Arbeit’s customers are successful. He leads the sales team.

Alexandra Palmer
Alexandra Palmer Director of Administration and HR

Alex is a Buffalo native and prides herself on her work ethic and strong organizational skills.

Felipe Cotti
Felipe Cotti Developer

Felipe loves to see all pieces connecting, so programming and everything around it is a natural call.

Fabio Carvalho
Fabio Carvalho Developer

Shallow information never satisfies Fabio. He believes, with hard work, anyone can be exceptional.

Pedro Rodrigues
Pedro Rodrigues Head of Software Quality Assurance

Pedro and Arbeit are in such a tight embrace, you just can’t split them apart anymore!

Daniel Rossi Lisboa
Daniel Rossi Lisboa Software Quality Assurance

Daniel’s main goal is to find system crashes and prevent them from reaching customers.

Igor Soares
Igor Soares Developer

Igor is responsible for writing reliable source code that delivers value and security to clients.

Charles King
Charles King Developer

Chuck is a software developer on the programming team and project lead for Arbeit Voice.

Lucas Tardioli
Lucas Tardioli Developer

Lucas is responsible for system analysis and development, and project lead for Arbeit Click.

Gregory Houston
Gregory Houston Manual and Automation Tester

Greg has been making and breaking software since his teens. He does both manual and automation testing.

James Kortleven
James Kortleven Developer

Jim is a NYC-raised developer by way of UB, who has had a hand in nearly ever project Arbeit has had.

Jeff Scheib
Jeff Scheib VoIP/Hardware Wizard

Jeff’s day consists of anything that requires a wave of the magic “fix-it” wand.

Buxhees Singh
Buxhees Singh Developer

Buxhees’ primary focus as a developer has been middle-ware and backend development.

Brandon Faicco
Brandon Faicco Supportsman

If you ever have a problem, you’ll speak to Brandon. He is known around here for his 6 monitor set up.

Nick Villafranca
Nick Villafranca Tier-1 Software Support

Nick considers himself a jack of all trades. If he doesn’t know how to fix it, he will figure out how.

Del Denvir
Del Denvir Project Manager

Del enjoys the challenges of understanding a product or process and helping an organization succeed.

Ashely Campanella
Ashely Campanella Customer Success Manager

If you’ve worked with Arbeit, you know Ashley! She helps clients understand & work with our products.

Brendan DeGal
Brendan DeGal UI/UX Designer

Brendan combines his knowledge of design with UX to create user-centric experiences for Arbeit’s clients.

Juliana Grandi
Juliana Grandi UI/UX Designer

Juliana’s background in journalism gives her a unique perspective on all UI/UX and software interaction.

Katie Gaisser
Katie Gaisser Administrative Assistant

Katie is a total foodie, theatre nerd, and history buff. Her favorite animals are sheep.

Mike Sutz
Mike Sutz Account Executive

AKA “Bubbles” – Mike is a craft beer lover, loves to swim, and loves to nerd out and game in his downtime.

Nicholas Wheeler
Nicholas Wheeler Account Executive

Nick is a certified plant dad, disc golf enthusiast, and enjoys the challenge of the weekly crossword.

Mike DeSimone
Mike DeSimone Account Executive

Mike is a customer service wiz, certified office DJ, and prides himself on being the Bills biggest fan.

Kaitlyn Filippi
Kaitlyn Filippi Account Executive

Kaitlyn is an avid traveler, photographer and baker. You can always find her carrying a camera (or three.)

Eddie Stryker
Eddie Stryker Account Executive

Eddie is an Indiana native on a mission to visit every restaurant in Buffalo. He is also a diehard sports fan.

Emily Faracca
Emily Faracca Content Creator

Whether filtering a photo or researching a TCPA case, Emily hopes to create content that communicates clearly and effectively.

Bryant Wong
Bryant Wong Digital Marketing Associate

Bryant came to Buffalo by way of Minnesota. He is an avid studier of Tableau, SQL, and other ways to process data.

We’re Really Friendly.


Arbeit has always and will always put our clients first. We know what it’s like to be oversold and left in the dark, so we’ll never oversell you, or try to sell you at all, for that matter. We like to have products that speak for themselves. It’s important for us to share our story, who we are and where we came from.

get to know arbeit