Happy customers start with uninterrupted conversations
It’s better to deal with happy customers from the start
Contact software should be reliable and customized
Productivity and compliance can and do co-exist
Contact Solutions for Any Business
TCPA compliant outbound calling system that’s as powerful as any auto dialerLearn more
Powerful voice broadcast dialer that’s built on top of the most modern technologyLearn more
Alex Villafranca Co-Founder and Chief Executive Officer
Alex is responsible for setting the company direction and brand strategy. He also leads the marketing team.
Allan Rossi Lisboa Co-Founder & Chief Engineering Officer
Allan is responsible for taking ideas and transforming them into software that meets client’s demands.
Alonzo Rainero Co-Founder & Chief Information Officer
Alonzo is responsible for designing, implementing and maintaining infrastructure for all services.
Alexandra Palmer Director of Administration and HR
Alex is a Buffalo native and prides herself on her work ethic and strong organizational skills.
Tracy Willis Director of Marketing
Tracy is responsible for driving results through marketing and is a proud dog mom.
Rebecca Poynton Director of Sales
Rebecca heads up our sales team. She likes any excuse to be outdoors, especially at the lake with her dogs.
Rafael Bergo Project Manager
Rafael enjoys the challenges of understanding a product or process and helping an organization succeed.
Alex Simonetti Abreu Scrum Master
Alex is the Agile evangelist, responsible for making sure the dev team is on top of their game.
Felipe Cotti Developer
Felipe loves to see all pieces connecting, so programming and everything around it is a natural call.
Fabio Carvalho Developer
Shallow information never satisfies Fabio. He believes, with hard work, anyone can be exceptional.
Pedro Rodrigues Head of Software Quality Assurance
Pedro and Arbeit are in such a tight embrace, you just can’t split them apart anymore!
Daniel Rossi Lisboa Software Quality Assurance
Daniel’s main goal is to find system crashes and prevent them from reaching customers.
Igor Soares Developer
Igor is responsible for writing reliable source code that delivers value and security to clients.
Charles King Developer
Chuck is a software developer on the programming team and project lead for Arbeit Voice.
Lucas Tardioli Developer
Lucas is responsible for system analysis and development, and project lead for Arbeit Click.
Gregory Houston Manual and Automation Tester
Greg has been making and breaking software since his teens. He does both manual and automation testing.
James Kortleven Developer
Jim is a NYC-raised developer by way of UB, who has had a hand in nearly ever project Arbeit has had.
Lucas Lobo Test Analyst
Lucas values smooth user experience and software polish. He is also a digital artist and gaming hobbyist.
Jeff Scheib VoIP/Hardware Wizard
Jeff’s day consists of anything that requires a wave of the magic “fix-it” wand.
Brandon Faicco Supportsman
If you ever have a problem, you’ll speak to Brandon. He is known around here for his 6 monitor set up.
Nick Villafranca Tier-1 Software Support
Nick considers himself a jack of all trades. If he doesn’t know how to fix it, he will figure out how.
Ashley Campanella Customer Success Manager
If you’ve worked with Arbeit, you know Ashley! She helps clients understand & work with our products.
Brendan DeGal UI/UX Designer
Brendan combines his knowledge of design with UX to create user-centric experiences for Arbeit’s clients.
Emily Faracca Content Creator
Emily handles Arbeit’s digital content and online presence. She prides herself on a perfectly filtered photo.
Mike Sutz Account Executive
AKA “Bubbles” – Mike is a craft beer lover, loves to swim, and loves to nerd out and game in his downtime.
Nicholas Wheeler Account Executive
Nick is a certified plant dad, disc golf enthusiast, and enjoys the challenge of the weekly crossword.
Mike DeSimone Account Executive
Mike is a customer service wiz, certified office DJ, and prides himself on being the Bills biggest fan.
Kaitlyn Filippi Account Executive
Kaitlyn is an avid traveler, photographer and baker. You can always find her carrying a camera.
Candace Pregitzer Office Coordinator
Candace loves to travel, loves dogs & enjoys the outdoors. You can always find her being active!