Work at Arbeit

Calling all nerds, innovators, designers, and collaborators.

Actually Achieve Work-Life Balance

You have a life, and we get that! We offer generous, accrued PTO, a 36.5 hour work week, and we’re also a dog (and cat) friendly office. 

Enter a Team-Focused Environment

You’re much more than a number. Take part in virtual game days, birthday and anniversary celebrations and team member recognition.

We Don't Pretend Money Doesn't Matter

We offer a competitive salary, health and dental insurance, bi-annual reviews, 401k contributions, and profit sharing.

We Don't Take Ourselves Too Seriously

While we don’t take ourselves too seriously, we do take our work seriously. Use ping pong to get inspired if necessary.

Our Mission:

To inspire businesses through our actions to value people as much as profits, while empowering businesses, collection agencies, and organizations to communicate efficiently and effectively with customers and consumers.

Our Vision:

Make it normal for people to work to live, and value people as much as profits. Change business culture to value people as much as profits while being the way every business, collection agency, and organization communicates with customers and consumers.

Our Purpose:

Empower our employees to work to live.

Current Job Openings

Arbeit is a contact solution provider to debt collection agencies, call centers, and small businesses. Arbeit’s mission is to
inspire businesses through our actions to value people as much as profits, while empowering collection agencies,
businesses, and other organizations to communicate efficiently and effectively with their customers and consumers. We
do this by providing autodialer technology, TCPA compliance solutions, and VOIP business phone systems.

We are a 100% remote company, with roots in Buffalo, NY, United States, and Belo Horizonte, MG, Brazil.

We are looking for a Director of Quality Assurance that will have the unique opportunity to lead a team responsible for
test method development, automation, verification and validation in a scaling business. This is an opportunity to lead the
next phase of growth for Arbeit, and will require a goal-driven leader who will be responsible to deliver high quality
products on schedule. This leader will possess a clear vision of the future of test methodologies and have the courage to
pursue innovative design-thinking to enhance Arbeit’s products. You’ll work with Arbeit’s top talent, all focused on
helping the team fulfill the basic promise of Arbeit to its team members: support our team members to work to live the
lives they want to live, and inspire other businesses to do the same.

Responsibilities

●Develop the strategy for the Quality Assurance team
●Oversees all aspects of software quality including automation, exploratory, user acceptance and integration
testing.
●Creates and contributes to the creation of test plans, test cases, automated test scripts, test scenarios, and test
data for use during the testing phases of the software development lifecycle, for new and existing software
systems/products
●Responsible to guide Software QAs and participate in manual testing
●Ensures that test plans and scenarios fully exercise every aspect of the product
●Provide technical expertise in test automation, testing methodologies, tools and techniques
●Conduct and participate in test case reviews, requirement reviews, design reviews, and change control activities
●Recommends and implements software testing & automation technological developments and improvements
●Monitor QA KPIs to assess technological performance
●Discovers new applications and tools in support of testing efforts and teaches/enables team members to
implement new applications for testing to deploy across Arbeit
●Communicate priorities, expectations, and decisions to direct reports, to partner teams, to executive level
stakeholders
●Manage, execute, and/or delegate QA responsibilities to achieve key performance metric goals
●Prepare and present reports and presentations on results
●Forecast hiring needs for QA and Develop QA team members by recruiting, selecting, onboarding, and training
●Manage direct reports by providing support and guidance for growth
●Sets testing schedule and deliveries within the Agile / Scrum development environment

Requirements

●Minimum of 3 years leading a team of QA
●Experience in leadership role within the IT industry
●Knowledge of Quality Assurance trends to build QA strategy
●Excellent collaboration skills
●Ability to conduct technological analyses and research
●Excellent time management skills
●Strong project management skills
●Excellent communication skills which allow you to understand and be understood with your team
●Facilitate thoughtful and constructive conversations between members of your team, as well as with other
stakeholders
●Ability to receive feedback openly and deliver feedback to your team or other stakeholders in ways that are
supportive and actionable
●Strong business acumen in planning and organizing, decision-making and achieving results while focusing on
customer needs and business success
●English fluency
●Strong experience in the following preferred: Jira, VoIP

Benefits:

●Remote work
●Paid health & dental insurance
●Generous PTO schedule
●13 Paid Holidays
●Profit-sharing eligible after year 1
●Shortened workdays, even shorter on Friday
●3 month paid parental leave
●Bi-Annual raise opportunity eligible after 6 months

Are you hesitant to submit an application because you’re not sure if you meet all of the requirements? We are here to
encourage you to please apply anyways! We would love to hear from you to discuss how you can help us build a great
team at Arbeit!

Apply Here

Equal Opportunity Employer

Arbeit is a contact solution provider to debt collection agencies, call centers, and small businesses. We provide agencies
with auto dialer technology, TCPA compliance solutions and VOIP business phone systems.

We are looking for a Senior Quality Engineer to create and implement an automation test project to improve our products
quality. You will work with other Quality Engineers, Developers, Product Managers, and Scrum Masters throughout the
software development life cycle. The ideal candidate should be passionate and have a direct and positive impact on the
overall success of the development team.

In this role, you will be a team player with a keen eye for detail and constantly will look for ways to break things.
Your goal will be to implement test automations in our applications and apply test techniques that will guarantee the stability of our products.

Responsibilities

● Work with testers on the planning of tests
● Produce clean, efficient test code based on specifications
● Troubleshoot, debug, and upgrade existing test suíte
● Recommend and execute improvements
● Create technical documentation for reference and reporting

Requirements
● 3+ years as Software Developer, Quality Engineer or similar role
● Familiarity with Agile development methodologies
● Experience with software design and development in a test-driven environment
● Experience with OracleSQL language
● Knowledge of how web, HTTP and mainstream protocols works
● Experience with Git, CI, Containers, and solid Linux Background
● Ability to learn new languages and technologies
● Excellent communication skills
● Resourcefulness and troubleshooting aptitude
● Attention to detail
● Passion for tests
● Interests in automation of repetitive tasks
● Willingness to learn new things

Benefits:

● Remote work
● Paid health & dental insurance
● Generous PTO schedule
● 13 Paid Holidays
● Shortened workdays, even shorter on Friday
● 3 month paid parental leave 
● Bi-Annual raise opportunity eligible after 6 months

Are you hesitant to submit an application because you’re not sure if you meet all of the requirements? We are here to
encourage you to please apply anyways! We would love to hear from you to discuss how you can help us build a great
team at Arbeit!

Apply Now!

Equal Opportunity Employer

Arbeit is a contact solution provider to debt collection agencies, call centers, and small businesses. Arbeit’s mission is to inspire businesses through our actions to value people as much as profits, while empowering collection agencies, businesses, and other organizations to communicate efficiently and effectively with their customers and consumers. We do this by providing autodialer technology, TCPA compliance solutions, and VOIP business phone systems.


We are a 100% remote company, with roots in Buffalo, NY, United States, and Belo Horizonte, MG, Brazil.


We are looking for a passionate person to join our team and have a direct and positive impact on the overall success of
the support team. The primary function of the Technical Support – Tier 1 position is to administer a variety of technical
projects related to the setup, maintenance, and support of all of Arbeit’s products.


Responsibilities:


● Respond to support requests from customers and prospects via telephone, email, and chat. Including; logging,
tracking and closing incoming support requests.
● Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration.
● Research and provide solutions for issues related to software and hardware errors.
● Collaborate extensively with peers and management to resolve client issues while actively contributing to a
growing knowledge network that improves the effectiveness of our team and the information available to our
clients.
● Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted
service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating
both client and appropriate employees of the status of all issues in a timely manner.
● Maintain proper documentation relative to technical best practices, guidelines for standard procedures, check-lists
and so on.
● Provide IT support for local and remote office employees.


Skills/Qualifications:


● In depth understanding of diverse computer systems and networks
● Proven experience as an IT Technician or any relevant position
● Customer service skills
● Diagnostic and problem solving skills
● An understanding of networking basics
● Proficiency within Windows Vista, 7, and 10
● VoIP knowledge is a huge PLUS
● Degree in Computer Science is a PLUS
● Certification as an IT Technician is a PLUS


Benefits:


● Relaxed work environment
● Paid health & dental insurance
● Generous PTO schedule starting at 18 days, immediately.
● Profit sharing eligible after year 1
● Shortened work days, even shorter on Friday
● Eligible for bi-annual raises after 6 months of employment
● Paid Parental Leave
● Work remotely


This position will be remote in the US.
Are you hesitant to submit an application because you’re not sure if you meet all of the requirements? We are here to
encourage you to please apply anyways! We would love to hear from you to discuss how you can help us build a great
team at Arbeit!

 

Apply by emailing careers@arbeitsoftware.com.


Equal Opportunity Employer

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