Customer Success Story

How One Collection Agency Improved Productivity & Compliance Using Upgraded Technology

Using Arbeit’s TCPA compliant dialer, American Collections Enterprise, Inc. was able to automate its outbound calling strategy without sacrificing compliance.

Industry

Debt Collection

Goals

American Collections Enterprise needed an outbound calling solution that was more efficient than manual dialing.

Tools Used

Arbeit’s TCPA Compliant Dialer

Obstacles

Because American Collections Enterprise had been manually dialing for so long, the president of the agency, Patrick McNemar, believed that Arbeit Click was too good to be true.

Company Location

Alexandria, VA

Results

The improved agent productivity & compliance that American Collections Enterprise experienced after switching was all the proof Patrick needed to believe in the power of Arbeit Click.

I see this as a very permanent partnership.


Patrick McNemar, President of American Collections Enterprise, Inc.
Patrick McNemar, President of American Collections Enterprise, Inc.

Efficiency is a top priority for debt collection agencies. When collectors are stuck manually dialing each call though, more time is wasted dealing with human errors and other tasks that ultimately could be automated with updated technology.

Patrick McNemar, President of American Collections Enterprise, shares how when he first learned about the efficiency & compliance of Arbeit Click, it really did seem too good to be true. Fortunately the results his agency experienced after switching proved that Arbeit Click was the real deal.

With a floor of 10 agents, Patrick’s primary goal was to find a vendor that used quality technology. He wanted a solution that could improve productivity at his agency without needing to hire more collectors. 

Additionally, vendor flexibility was another point of concern. Patrick wanted to find a company with flexible support and solutions that could fill the specific needs of his agency.

Quick Implementation

Patrick described the process of upgrading from manual dialing to Arbeit Click as a pleasant experience. Specifically, he was happy with how quick the implementation process was.

“I can’t imagine changing vendors,” Patrick says. “I see this as a very permanent partnership.”

Easy to Use Interface

Before American Collections Enterprise, Inc. switched to Arbeit Click, they were manually dialing.

“The idea that we could upload a data file and all the agent has to do is click a couple numbers, and we could launch all these calls and it would route back through, it seemed almost too good to be true.”

Patrick and his team immediately loved how user friendly and easy to use the Click interface is.
 
“Our agents just click on these numbers and they get dialed.”

TCPA Compliant

Even the compliance team at American Collections Enterprise, Inc. was fully on board after seeing Arbeit Click in action. 

Patrick also pointed out that his agents appreciate the accuracy of Click – they no longer need to worry about accidentally mis-typing a phone number.
 
With Arbeit Click, Patrick and his agents have peace of mind that their dramatic increase in calls do not put them at risk for a lawsuit.

Agencies Make More Compliant Calls in Less Time With Arbeit Click

Because Arbeit Click replaced manual dialing for the collectors at American Collections Enterprise, agent productivity improved
dramatically without putting the agency at a higher risk for lawsuits. 
 

“I know for a fact that it has increased our productivity dramatically,” Patrick says.

Patrick highly recommends  that other debt collection agencies to try out Arbeit Click. “I love the ability to take a very manual task and automate it,” he says.

 

How Can We Help Your Collection Agency?

Aside from adding automation to your outbound calling strategy, Arbeit Voice means increased agent productivity without putting your agency at a higher risk for potential lawsuits.

What are you waiting for? Let’s get started!