Customer Success Story
Using Arbeit’s TCPA compliant dialer, American Collections Enterprise, Inc. was able to automate its outbound calling strategy without sacrificing compliance.
Efficiency is a top priority for debt collection agencies. When collectors are stuck manually dialing each call though, more time is wasted dealing with human errors and other tasks that ultimately could be automated with updated technology.
Patrick McNemar, President of American Collections Enterprise, shares how when he first learned about the efficiency & compliance of Arbeit Click, it really did seem too good to be true. Fortunately the results his agency experienced after switching proved that Arbeit Click was the real deal.
With a floor of 10 agents, Patrick’s primary goal was to find a vendor that used quality technology. He wanted a solution that could improve productivity at his agency without needing to hire more collectors.
Additionally, vendor flexibility was another point of concern. Patrick wanted to find a company with flexible support and solutions that could fill the specific needs of his agency.
Patrick described the process of upgrading from manual dialing to Arbeit Click as a pleasant experience. Specifically, he was happy with how quick the implementation process was.
“I can’t imagine changing vendors,” Patrick says. “I see this as a very permanent partnership.”
Before American Collections Enterprise, Inc. switched to Arbeit Click, they were manually dialing.
“The idea that we could upload a data file and all the agent has to do is click a couple numbers, and we could launch all these calls and it would route back through, it seemed almost too good to be true.”
Even the compliance team at American Collections Enterprise, Inc. was fully on board after seeing Arbeit Click in action.
“I know for a fact that it has increased our productivity dramatically,” Patrick says.
American Collections Enterprise, Inc.
Alexandria, VA
Debt Collection
Arbeit's TCPA Compliant Dialer
Improved Agent Productivity & Compliance