Customer Success Story
Using Arbeit’s TCPA compliant dialer, American Collections Enterprise, Inc. was able to automate its outbound calling strategy without sacrificing compliance.
Debt Collection
American Collections Enterprise needed an outbound calling solution that was more efficient than manual dialing.
Arbeit’s TCPA Compliant Dialer
Because American Collections Enterprise had been manually dialing for so long, the president of the agency, Patrick McNemar, believed that Arbeit Click was too good to be true.
Alexandria, VA
The improved agent productivity & compliance that American Collections Enterprise experienced after switching was all the proof Patrick needed to believe in the power of Arbeit Click.
I see this as a very permanent partnership.
Efficiency is a top priority for debt collection agencies. When collectors are stuck manually dialing each call though, more time is wasted dealing with human errors and other tasks that ultimately could be automated with updated technology.
Patrick McNemar, President of American Collections Enterprise, shares how when he first learned about the efficiency & compliance of Arbeit Click, it really did seem too good to be true. Fortunately the results his agency experienced after switching proved that Arbeit Click was the real deal.
With a floor of 10 agents, Patrick’s primary goal was to find a vendor that used quality technology. He wanted a solution that could improve productivity at his agency without needing to hire more collectors.
Additionally, vendor flexibility was another point of concern. Patrick wanted to find a company with flexible support and solutions that could fill the specific needs of his agency.
Patrick described the process of upgrading from manual dialing to Arbeit Click as a pleasant experience. Specifically, he was happy with how quick the implementation process was.
“I can’t imagine changing vendors,” Patrick says. “I see this as a very permanent partnership.”
Before American Collections Enterprise, Inc. switched to Arbeit Click, they were manually dialing.
“The idea that we could upload a data file and all the agent has to do is click a couple numbers, and we could launch all these calls and it would route back through, it seemed almost too good to be true.”
Even the compliance team at American Collections Enterprise, Inc. was fully on board after seeing Arbeit Click in action.
“I know for a fact that it has increased our productivity dramatically,” Patrick says.
Aside from adding automation to your outbound calling strategy, Arbeit Voice means increased agent productivity without putting your agency at a higher risk for potential lawsuits.
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