Due to poor experiences with past phone service providers, Michael had concerns about the setup process when switching to a new phone provider. Ultimately, his biggest fear was being without phone numbers to use in the event that things didn’t go as planned when switching over.
He was surprised at how well Arbeit was able to address his concerns so that he could feel confident about the switch.
A plan had been put in place and communicated to Michael by Arbeit in the event that things didn’t go as planned. Backup numbers were ready to go in case Carter-Young’s existing phone numbers didn’t switch over properly, which luckily didn’t end up coming to fruition.
Additionally, Michael was shocked at how efficient the entire setup process was. “I think we only had about twenty minutes of downtime during the switchover,” he says. Overall, he viewed the onboarding process as simple because there was not much that had to be done on his end.
“I picked a date, sent over a document, and you guys just turned around lickity-split and we were rockin’ and rollin’.”
The best part was he didn’t have to pay ten thousand dollars like some providers were asking for. With Arbeit, the initial setup is done at no additional charge for agencies with five or more extensions.