Customer Success Story

How One Collection Agency Compliantly Maximized Productivity

With Arbeit’s TCPA compliant dialer & VoIP calling solution, Allegiant Capital Recovery Services’ eight collectors were able to sweep through thousands of accounts per day.

Industry

Debt Collection

Goals

Maximize productivity while maintaining positive over-the-phone interactions with consumers.

Tools Used

Arbeit’s TCPA compliant dialer & VoIP calling solution

Obstacles

With only eight collectors, a powerful, manageable & accurate communications system was needed.

Company Location

Buffalo, NY

Results

Using Arbeit Click & Arbeit Voice, Allegiant Capital Recovery Services was able to eliminate dropped calls, phone system outages, and compliantly sweep through thousands of accounts per day without having to hire more collectors.

Click is far more developed and advanced than a typical broadcast dialer.


Dan Bienko, Owner of Allegiant Capital Recovery Services
Dan Bienko, Owner of Allegiant Capital Recovery Services

For debt collection agencies, maintaining TCPA compliance can be daunting due to an overwhelming and ever-changing set of regulations. 

Phone system outages and dropped calls are another concern, as they negatively impact amounts collected.

 

This is why it is so important for collection agencies to choose a reliable phone system & productive dialer that is TCPA compliant.

With a floor of only eight collectors, Allegiant Capital Recovery services wanted a productive dialer & reliable phone system from a reputable provider in the debt collection industry.

Additionally, they didn’t want lawsuits to be “just another cost of doing business.” Rather, they were looking for a communications system that would facilitate pleasant interactions with consumers.

Reliable VoIP Provider

Prior to signing on with us, Allegiant Capital Recovery Services was using a phone service that was not only unreliable, but had limited access to customer support.

When they started using Arbeit Voice, they were able to completely eliminate dropped calls and phone system outages.

Without the interruptions of lost service, their productivity only came to a halt when they decided it should.

TCPA Compliant Dialing

Without the right software, it’s difficult to circumnavigate TCPA regulations without sacrificing productivity. Many agencies throw up their hands and decide that the lawsuits are a necessary evil if they want to make any kind of profit.

Arbeit Click’s three layers of human intervention and removal of the incriminating three-second pause enabled Allegiant Capital Recovery Services to effortlessly stay lawsuit-free.

Integrating Click & Voice Maximizes Productivity, Profitability & Compliance

Using Arbeit Click, Allegiant Capital Recovery Services is able to sweep through thousands of accounts per day with a floor of only eight agents. Click enables the filtering out of dead numbers and unlikely payers so collectors can focus on accounts that will yield the most profit. 

Combined with Voice and Arbeit’s dedicated in-house support team, outages and dropped calls are non-existent and support is always ready to assist if needed. 

Arbeit Click & Arbeit Voice – reliable VoIP service and dialer software working together in perfect harmony for optimal productivity & profitability.

How Can We Help Your Agency?

Aside from productivity, integrating Arbeit Voice & Arbeit Click means zero interruptions, exceptional support, and compliance without sacrificing profit.

What are you waiting for? Let’s get started!